Delegation Skills for the Workplace (P795)

Mastering a Critical Skill for Empowering Others and Achieving Results

This course will be scheduled in early 2020. We will add dates to the website as soon as they become available. For more information please contact Sophie at sgouedard@pmctraining.com.

Of all the key competencies for supervisors and managers, two of the most important are learning to manage individual performance on a daily basis and learning to delegate. Both represent difficult learning curves. Without mastering delegation, it is impossible to expand your range of responsibility, to empower others or to grow into your role and responsibilities. For many, it is a difficult transition from being paid for doing it yourself to getting the work done through others. Delegation is a critical skill to assist time-starved supervisors and managers in becoming more effective for themselves, their teams and their organizations.

This course offers a mix of self-awareness, guidance, skills, ideas, tools and methods to master this critical competence.

This is a one-day workshop in Ottawa.

Space is still available for all course dates listed, unless otherwise noted.

Learning Outcomes

By the end of this seminar, you will be able to:

Understand the principles, processes and methods of delegation
Identify appropriate delegation opportunities
Positively engage with and delegate to others
Maintain control while delegating
Enhance the job satisfaction and development of others
Assume a broader level of responsibility because of your mastery of delegation

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Workshop Topics

Understanding Delegation

Defining
Formal / informal
Barriers / benefits
How others benefit
The cost of not letting go

The Delegation Process

5 stage sequence
Right task / right person
Briefing and goal setting

Communication and Briefing

Practical skills
Briefing styles
Clear communication

Goals, Outcomes and Monitoring

Measuring progress
Goals fit for purpose
Managing problems
Monitoring systems
Maintaining responsibility

Support and Coaching

Coaching and delegation
Push / pull strategies
Recognizing success

Important Lessons

Ways to motivate
Capturing learning
Areas unsuitable for delegation
Key review questions
Do’s and dont’s

Delegation Charter

Who Should Attend This Course?

Anyone who needs to master the critical skill of delegation.

Does this Course Address your Competency Development Needs?

This training workshop addresses:

• Achievement / Results Orientation
• Analytical Thinking
• Change Management and Leadership
• Communication
• Decision Making / Decisiveness
• Delegation
• Engagement
• Impact and Influence
• Interpersonal Relations
• Leadership
• Management Excellence
• Planning / Organizing
• Relationship / Network Building
• Teamwork and Cooperation
• Values and Ethics
• Working with Others
• Workload and Time Management