Delegation Skills for the Workplace (P795)

Mastering a Critical Skill for Empowering Others and Achieving Results

This course will be scheduled in the fall of 2022. We will add dates to the website as soon as they become available. For more information please contact Leila at

Of all the key competencies for supervisors and managers, two of the most important are learning to manage individual performance on a daily basis and learning to delegate. Both represent difficult learning curves. Without mastering delegation, it is impossible to expand your range of responsibility, to empower others or to grow into your role and responsibilities. For many, it is a difficult transition from being paid for doing it yourself to getting the work done through others. Delegation is a critical skill to assist time-starved supervisors and managers in becoming more effective for themselves, their teams and their organizations.

This course offers a mix of self-awareness, guidance, skills, ideas, tools and methods to master this critical competence.

This is a one-day workshop in Ottawa.

Space is still available for all course dates listed, unless otherwise noted.

Learning Outcomes

By the end of this seminar, you will be able to:

  • Understand the principles, processes and methods of delegation
  • Identify appropriate delegation opportunities
  • Positively engage with and delegate to others
  • Maintain control while delegating
  • Enhance the job satisfaction and development of others
  • Assume a broader level of responsibility because of your mastery of delegation

Print Friendly

Workshop Topics

Understanding Delegation

  • Defining
  • Formal / informal
  • Barriers / benefits
  • How others benefit
  • The cost of not letting go

The Delegation Process

  • 5 stage sequence
  • Right task / right person
  • Briefing and goal setting

Communication and Briefing

  • Practical skills
  • Briefing styles
  • Clear communication

Goals, Outcomes and Monitoring

  • Measuring progress
  • Goals fit for purpose
  • Managing problems
  • Monitoring systems
  • Maintaining responsibility

Support and Coaching

  • Coaching and delegation
  • Push / pull strategies
  • Recognizing success

Important Lessons

  • Ways to motivate
  • Capturing learning
  • Areas unsuitable for delegation
  • Key review questions
  • Do’s and dont’s

Delegation Charter

Who Should Attend This Course?

Anyone who needs to master the critical skill of delegation.

Does this Course Address your Competency Development Needs?

This training workshop addresses:

• Achievement / Results Orientation
• Analytical Thinking
• Change Management and Leadership
• Communication
• Decision Making / Decisiveness
• Delegation
• Engagement
• Impact and Influence
• Interpersonal Relations
• Leadership
• Management Excellence
• Planning / Organizing
• Relationship / Network Building
• Teamwork and Cooperation
• Values and Ethics
• Working with Others
• Workload and Time Management