Critical Conversations (P244)
Whether you’re delivering bad news, giving a negative performance evaluation, challenging a colleague or client, objecting to additional workload, presenting options in the midst of a crisis, or simply letting people know that the direction on a certain project is changing — communicating difficult subject matter can be an emotionally charged event. Understandably, many people would do anything to avoid that situation.
Yet avoiding critical and difficult conversations or mishandling them can result in many negative consequences.
Learn how being assertive, open, honest and fair in your critical conversations, and fostering others to do the same, can develop alignment and agreement within your organization.
Encouraging open and honest dialogues around important, emotional, or risky topics – at any level – can significantly reduce and resolve conflict, nurture relationships and boost productivity and efficiency.
This workshop is designed to help individuals, teams and organizations improve the way they approach their critical conversations, with confidence, and manage the conversation skillfully so that feelings are spared and the organization’s best interests are kept front and center.
This is a one-day workshop in Ottawa.
Space is still available for all course dates listed, unless otherwise noted.
By the end of this seminar, you will be able to:
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Who Should Attend This Course?
Individuals, team leads, supervisors, managers and directors who would like to improve the way they approach difficult conversations, and manage the conversation skillfully so that feelings are spared and the organization’s best interests are kept front and center.
Does This Course Address Your Competency Development Needs?
This training workshop addresses:
• Analytical Thinking