Communicating for Results – 2 Day Online Workshop (PV822)
Communicate Your Message Clearly and Effectively…Every Time!
This course will be delivered two ways:
• Live, instructor-led session online • In person (in classroom) in Ottawa
Please check available dates in the two sections on the right, and click the corresponding REGISTER ONLINE button for your choice.
The ability to communicate effectively at work and in life is perhaps the most critical skill for anyone. Those who have demonstrated an ability to effectively communicate are more likely to receive promotions and job offers.
Effective communication allows you to use all the other skills you have to the fullest. Your success in motivating, delegating, organizing, solving problems and obtaining information depends heavily on your ability to communicate with others. At this workshop you’ll learn how to influence and inform through the use of real life examples, group discussions, role plays and interactive hands-on exercises.
This is a two-day virtual live workshop.
Space is still available for all course dates listed, unless otherwise noted.
Learning Outcomes
By the end of this virtual workshop, you will be able to:
Impact and influence all conversations you have through awareness and intention
Understand your strengths in communication and maximize them to your benefit
Be prepared to communicate with anyone in any situation
Deliver effective feedback even in stressful situations
Communicate professionally with all your communication tools – guarantee your effectiveness
Workshop Topics
Establishing the Importance of Communication Skills
Are you sure you’re being understood?
Are you being clear?
What about when you disagree?
Basic Communication Principles
Models of communication
Factors affecting communication
Who says what to whom? (Sender, receiver, message and response)
Preparing your message to be sent
‘The Medium is the Message’ – which do you choose?
Communicating in person
Communicating over the phone
Communicating via e-mail
HRDQ: What’s my Communicating Style?
Learn to identify and adapt to different communication styles
Identify your communication strengths and areas of improvement
Communication Challenges
Barriers to effective communication
Communication breakdowns
How to deal with receiver reactions
Aggressive, passive and assertive
How to be assertive to get your message across
Body Language
What does your body language say about you?
Learn how subtle changes can help you appear more confident and assertive and inspire more respect
Learn how to avoid creating difficult situations and reactions by becoming more self-aware
Active Listening – The Critical Half of Communication
Active Listening Self-Assessment
Intentional Listening and Responding
Using Empathy
Understanding, then being understood
Using probing questions
Clarifying, reflecting, paraphrasing, responding
Communicating in Email
The W.I.I.F.M. Factor
Learn one tool to help you create clear and complete messages, get a faster response rate, prioritize messaging, save composition time and help avoid clogging up your inbox unnecessarily
Applying Communication Skills when Giving Feedback
Guidelines for giving and receiving feedback
Feedback models
Register Online
To begin please select your organization's billing address province from the drop down list.
(Note: If you are not with an organization, or you are registering personally, please select your own mailing
address province.) If you are from out of Canada, please select ‘Out of Canada’ in the drop down.
Once you register the first attendee, you’ll have the ability to add additional attendees or purchase
other workshops.
Sorry, to proceed with online registration you must select your location first. If you are unsure you may still register by phone or email.
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Who Should Attend This Course?
Anyone who would like to use effective communication techniques and proven methods to relate better to people, including managers, supervisors, team leaders, executive assistants and client service staff.
Does This Course Address Your Competency Development Needs?
This training workshop addresses:
• Achievement / Results Orientation
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Computer Use
• Conflict Resolution
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Document Use
• Emotional Intelligence
• Engagement
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Learning Support / Continuous Learning
• Management Excellence
• Negotiating Techniques
• Organizational Knowledge
• Planning / Organizing
• Project Management
• Promotion
• Public Speaking / Presenting
• Reading Skills
• Relationship / Network Building
• Research, Analysis and Evaluation
• Risk Management and Assessment
• Teamwork and Cooperation
• Values and Ethics
• Writing Skills
• Working with Others
Online Dates
November 28 - 29, 2023 9:00 am - 4:00 pm - EST
Location
Course dates listed above will be held live online via Zoom.
