Assertiveness and Conflict Resolution – 2 Day Online Workshop (PV711)
Essential Skills for Managing Your Interactions with People
This course will be delivered two ways:
• Live, instructor-led session online • In person (in classroom) in Ottawa
Please check available dates in the two sections on the right, and click the corresponding REGISTER ONLINE button for your choice.
Conflict is a part of life. But well-managed conflict can produce benefits and positive changes, both in productivity and relationships. Communication skills, specifically the ability to communicate assertively, are among the best skills to acquire for dealing effectively with the demands of people in conflict with us, whether they are employees, colleagues, our managers or our clients.
In the workplace, whether we are in a position of authority or not, we need to manage our interactions with people. We need to know what power is and how to use it: to negotiate, to express our ideas clearly so people will listen to us, even if they don’t agree with us; to stand up for our convictions, even when they are unpopular; and to deal with the emotions created by situations of conflict.
At this workshop you will practice what you learn to enable you to apply the skills more readily when you return to your workplace. You are encouraged to bring examples of situations you would like to resolve.
This is a two-day virtual live workshop.
Space is still available for all course dates listed, unless otherwise noted.
Learning Outcomes
By the end of this virtual workshop, you will be able to:
Recognize the difference between assertive and aggressive behaviour
Say “no” professionally
Communicate assertively
Analyze and handle interpersonal conflict more skillfully, one-on-one or in groups
Establish an individual follow-up plan to solidify communication and management skills
Workshop Topics
Skills and Techniques
Basics of managing people
Assertive communication
Using positive language to influence
Using our voice for clear and authoritative expressions
Managing anger – your own and others’
Questioning and listening during conflict situations
Negotiating to win-win solutions
Recognizing and communicating with different personality types
Depersonalizing criticism
Managing People
Concepts and functions of managing
The 4 basic concepts of people management
Assertive Skills
Discerning aggressive, passive, assertive and passive-aggressive behaviours
Recognizing the rights of managers and employees in the workplace
3 specific techniques to communicate assertively
Personal Power
Identifying the sources of your own power
Avoid giving power away
Sharing power and delegating authority
Communication Skills
Using the proper tone as a means of influencing people
Verifying perceptions
Using positive language to express clear ideas and feelings
Active listening for two-way understanding
Conflict Management
Identifying sources of conflict
Comparing positional-based and interest-based conflict resolution
Layers of conflict
5 methods of managing conflict
5 key action steps for resolving conflict
Resolving real-life conflict situations
Managing conflict in groups
Register Online
To begin please select your organization's billing address province from the drop down list.
(Note: If you are not with an organization, or you are registering personally, please select your own mailing
address province.) If you are from out of Canada, please select ‘Out of Canada’ in the drop down.
Once you register the first attendee, you’ll have the ability to add additional attendees or purchase
other workshops.
Sorry, to proceed with online registration you must select your location first. If you are unsure you may still register by phone or email.
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Who Should Attend This Course?
Anyone who wants to improve their assertiveness and conflict resolution skills.
Does This Course Address Your Competency Development Needs?
This training workshop addresses:
• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Negotiating Techniques
• Problem Solving
• Relationship / Network Building
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Values and Ethics
• Working with Others
Online Dates
December 7 - 8, 2023 9:00 am - 4:00 pm - EST
Location
Course dates listed above will be held live online via Zoom.
Participants agree: 100% agree this course is suitable for online delivery.
“I was a little apprehensive about taking the course online, but Sue made it interactive and fun for the entire two days. I really enjoyed it and I would not hesitate to sign up for another course if I knew Sue was facilitating!” – Past participant
“I loved the breakout rooms. We got to know more about course participants and we got to work with people of different personalities to strike a balance for the group.” – Past participant
Overall Satisfaction Level
Workshop Fee:
Only $1,050 plus applicable taxes
What’s Included?
Participant manual and other course materials
Personalized certificate of completion suitable for framing