Assertiveness and Conflict Resolution – 2 Day Online Workshop (PV711)
This course will be delivered two ways:
• Live, instructor-led session online
Please check available dates in the two sections on the right, and click the corresponding REGISTER ONLINE button for your choice.
Conflict is a part of life. But well-managed conflict can produce benefits and positive changes, both in productivity and relationships. Communication skills, specifically the ability to communicate assertively, are among the best skills to acquire for dealing effectively with the demands of people in conflict with us, whether they are employees, colleagues, our managers or our clients.
In the workplace, whether we are in a position of authority or not, we need to manage our interactions with people. We need to know what power is and how to use it: to negotiate, to express our ideas clearly so people will listen to us, even if they don’t agree with us; to stand up for our convictions, even when they are unpopular; and to deal with the emotions created by situations of conflict.
At this workshop you will practice what you learn to enable you to apply the skills more readily when you return to your workplace. You are encouraged to bring examples of situations you would like to resolve.
This is a two-day virtual live workshop.
Space is still available for all course dates listed, unless otherwise noted.
By the end of this virtual workshop, you will be able to:
To begin please select your organization's billing address province from the drop down list. (Note: If you are not with an organization, or you are registering personally, please select your own mailing address province.) If you are from out of Canada, please select ‘Out of Canada’ in the drop down.
Once you register the first attendee, you’ll have the ability to add additional attendees or purchase other workshops.
Sorry, to proceed with online registration you must select your location first. If you are unsure you may still register by phone or email.
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Who Should Attend This Course?
Anyone who wants to improve their assertiveness and conflict resolution skills.
Does This Course Address Your Competency Development Needs?
This training workshop addresses:
• Adaptability / Flexibility