Assertiveness and Conflict Resolution – Online Workshop (V210) - NEW

Essential Skills for Managing Your Interactions with People

This course will be scheduled in the near future. We will add dates to the website as soon as they become available. For more information please contact Sophie at

Conflict is a part of life. But well-managed conflict can produce benefits and positive changes, both in productivity and relationships. Communication skills, specifically the ability to communicate assertively, are among the best skills to acquire for dealing effectively with the demands of people in conflict with us, whether they are employees, colleagues, our managers or our clients.

This is a half-day virtual live workshop.

Space is still available for all course dates listed, unless otherwise noted.

Learning Outcomes

By the end of this virtual workshop, you will be able to:

    • Recognize the difference between passive, assertive and aggressive behaviour
    • Say “no” professionally
    • Communicate assertively
    • Analyze and handle interpersonal conflict more skillfully, one-on-one or in groups
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Workshop Topics

  • Discerning aggressive, passive, assertive and passive-aggressive behaviours
  • A quick overview of the 5 styles to resolving conflict (how and when to use, how and when they would backfire)
  • A 5-step process to handle confrontations

Who Should Attend This Course?

Anyone who wants to improve their assertiveness and conflict resolution skills.

Does This Course Address Your Competency Development Needs?

This training workshop addresses:

• Adaptability / Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Decision Making / Decisiveness
• Dealing with Difficult Situations
• Emotional Intelligence
• Engagement and Motivation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Negotiating Techniques
• Problem Solving
• Relationship / Network Building
• Self Confidence / Self Esteem
• Teamwork and Cooperation
• Values and Ethics
• Working with Others