This Week’s Featured Course:
The Outstanding Administrative Assistant
Management Skills Vital to Today’s Office
Next course date: April 24-25, 2019 – click here for full details
This two-day workshop is perfect for anyone in an administrative, secretarial or support staff role.
In today’s workplace, the administrative support position is the nerve centre of business, industry and government at all levels. Called upon to increase the effectiveness of the office environment, the administrative assistant needs to manage strategies, public relations, resources, time, stress, difficult people conflict and crisis situations calmly, effectively and professionally. This workshop provides management skills vital to today’s support position.
This energetic, fun and fast-paced course will show you how to achieve respect as an indispensable member of your office team. In a comfortable and controlled learning environment, you will explore and expand upon techniques and methods, and learn the critical skills required to get the work done on time, keep the office running at peak efficiency, and balance work and personal life.
At the end of this seminar, you will be able to:
• Project professional credibility, authority and presence
• Communicate compellingly and have the intended impact
• Plan, organize and control your workload and priorities
• Build the power needed to get the job done
• Maintain key relationships to access information and support
• Analyze situations, make decisions and solve problems calmly
• Improve the working life of your team
• Raise your performance from activity level to leadership
Your workshop leader is Sara B. Sara is an experienced facilitator and a professor at the Algonquin College of Applied Arts & Technology in Ottawa. She is a member of the International Association of Administrative Professionals, a not-for-profit professional association for office professionals with approximately 28,000 members and affiliates and nearly 600 chapters worldwide. Sarah is not only a teacher of administrative processes, she is a practitioner as well. She works as a Commercial Property Management Assistant which allows her to stay in touch with the new trends in the administrative field. She has also occupied several administrative assistant positions in the past for Sears Canada, the Ottawa Sun, YMCA and the Senate of Canada. Sara thoroughly enjoys teaching – and this becomes quite evident to her students, very quickly.
For more information, please contact:
Tel: 613-234-2020, ext. 21