Managing Performance Capability (MPC)

Improving Co-worker, Team and Organizational Performance

The overall learning goal of this 3-day course is to build and maintain a dynamic reinforcement system or process, with the accompanying tools and activities, designed to identify and manage the ways to achieve organizational goals through constant assessment and feedforward, leading to improvement of co-worker, team, and organization performance, and satisfaction.

This workshop is offered within organizations for groups of 5 people or more.

Learning Outcomes:
At the end of this workshop, you will be able to:

• Describe the steps in an Instructional Systems Design Strategy
• Explain the 5 levels of Program Evaluation as outlined by Donald Kirkpatrick and Jack Phillips
• List the 10 standards of Performance Technology, as determined by the International Society for Performance Improvement
• Identify the differences between coaching and mentoring for performance
• Locate themselves on the 5 leadership practices as described by Kouzes and Posner
• Explain the mission, vision, and values of their organization
• Align their personal performance achievements with the organization’s overall objectives

Program Topics

• Definition, philosophy, and uses of a Performance Management System
• Facilitation vs. Performance Enhancement
• Roles and Responsibilities of Co-workers and Managers
• Planning Performance, Setting Expectations and Goals
• Providing Accurate Performance Monitoring and Evaluation
• Identifying and Addressing Developmental Needs
• Performance Monitoring and Evaluating
• Performance Coaching and Mentoring
• Performance Leadership
• Knowledge Workers vs. Talent Management
• Role of Performance Teams
• Benefits of the Managing Performance Capability System

Learning Outcomes

• The capability of clarifying job responsibilities and expectations
• The capability of enhancing individual, team, and organizational productivity
• The capability of developing co-worker capabilities to their optimal extent, through effective feedback/forward and coaching
• The capability of driving performance to align with the organization’s core values, goals, and strategy
• The capability of providing a basis for reaching optimal operational co-worker capital decisions
• The capability of enhancing communication between co-workers and managers
• The capability of tying performance and results expectations to the organization’s strategic direction and corporate objectives
• The capability of including the full array of factors associated with success – technical, leadership, and interpersonal
• The capability of measuring and evaluating performance results
• The capability of looking to the next level’s performance standards, and identifying requirements and developmental areas to pursue, in preparation for advancement

Who Should Attend This Course?

Organizational managers and supervisors, whose major task it is to ensure that their co-workers perform to their optimal level of objective achievement, and also grow in satisfaction with their work and environment.

For more information on this workshop, please contact:
Sophie Gouédard
Tel: 613-234-2020, ext. 21

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