English as a Second Language: A Workplace Communications Primer

Skills and Techniques to Improve the Clarity of Your Message

The English language is recognized as an essential business tool throughout the world. People who are learning English as a second language should be aware that even native English speakers can misunderstand the meaning and intent of communication in the workplace.

Employees with intermediate competency in English as their second language will gain the most from this course.

This workshop is offered within organizations for groups of 5 people or more.

Program Topics

Course Overview
The first part of the day will be spent getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Self-Awareness – Skills of Self and Others
You first must be aware of what constitutes effective communication and develop an understanding of your own skill levels. In this session, language benchmarks and learner-centeredness levels will be covered.

Words and Positive Workplace Culture
Meaning is conveyed by word choice and tone. You will explore how words are the major influence in written communication, and tone takes the lead in oral conversations.

Productive Conversations
Understanding feelings and behavior in yourself and others, and using the right words, are crucial to conveying your message. Improving your abilities in in both these areas is the goal of this session.

Telephone/Videoconferencing
Telephones are still important in workplace communication. Videoconferencing offers unique benefits and challenges. This session will help you get your meaning across, while creating good impressions.

Wordsmith’s Toolbox
Welcome to the famously challenging world of English grammar. This session will help you craft words into sentences that are clear in meaning and intent.

Putting Words to Work
Good communication builds good relationships, and, like all things worthwhile, requires knowledge, ability, and practice. Writing emails, developing proposals, and selling yourself are covered in this session.

Individual Action Planning
Clear intentions and detailed planning can pave the way towards accomplishing what you want in life. This last session offers guidance on developing an Individual Action Plan.

Workshop Wrap-Up
At the end of the course, there will be a quick review, the opportunity to ask questions, and assistance in wrapping up an action plan.

Learning Outcomes
By the end of this workshop, you will be able to:

• Understand workplace communication needs, and remedy deficiencies in their proficiencies
• Recognize how culture and the workplace affects communication, and how to work within that framework
• Learn and practice effective oral and written communication, including email and videoconferencing
• Construct an Individual Action Plan to continue personal growth and skills development

For more information on this workshop, please contact:
Sophie Gouédard
Tel: 613-234-2020, ext. 21
Email: sgouedard@pmctraining.com

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