Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.
The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This one-day workshop is designed to help give you and your organization that edge.
This workshop is offered within organizations for groups of 5 people or more.
Course duration: 1 day
Course language: English
Learning Outcomes
By the end of this workshop, you will be able to:
• Recognize how anger affects your body, your mind, and your behavior
• Use the five-step method to break old patterns and replace them with a model for assertive anger
• Use an anger log to identify your hot buttons and triggers
• Control your own emotions when faced with other peoples’ anger
• Identify ways to help other people safely manage some of their repressed or expressed anger
• Communicate with others in a constructive, assertive manner
Program Topics
Course Overview
You will spend the first part of the day getting to know each other and discussing what will take place during the workshop. You will also have an opportunity to identify your personal learning objectives.
What is Anger?
To begin the course, you will consider what anger is and how it affects your life.
Costs and Pay-Offs
Next, you will learn about anger costs and pay-offs.
The Anger Process
In this session, you will learn how pain and trigger thoughts combine to cause anger. You will also explore your own trigger thoughts. An exercise on how to manage anger using an anger log is also included.
How Does Anger Affect Our Thinking?
Next, learn about types of distorted thinking and how to manage thoughts and behavior when you are angry.
Understanding Behavior Types
Sometimes, understanding why someone is behaving in a particular way is enough to ease your anger a little. Explore the four main behavior types in this session.
Managing Anger
In this session, participants will learn coping strategies and relaxation techniques to help them manage anger.
Communication Tips and Tricks
Communicating well can help minimize angry situations. This session will give participants some tips on listening well and asking questions.
Workshop Wrap-Up
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
For more information on this workshop, please contact:
Sophie Gouédard
Tel: 613-234-2020, ext. 21
Email: sgouedard@pmctraining.com
