Communication
Using language as a flexible tool to share and collect information, exchanging ideas and openly exploring a variety of perspectives adjusting style and content to each unique individual, audience and circumstance.
Behaviours include:
• Communicating clearly
• Clarifying understanding
• Reading subtleties
• Adapting message to audience
• Communicating for results
• Fostering two-way understanding
• Communicating strategically
• Communicating complex messages
PMC Open Enrollment Workshops addressing this competency:
Active Listening Skills
Advanced Business Writing
Advanced Event Planning
Advanced Minute Taking for Better Meetings
Assertiveness and Conflict Resolution
Business Grammar That Matters
Business Writing for Impact and Influence
Communicating for Results
Critical Conversations
Dealing with Difficult Behaviours
Delegation Skills for the Workplace
Effective Meeting and Event Planning
Effective Oral Briefings
Finding Balance through Mindfulness
Finding Creative Solutions to Workplace Challenges
Improving Your Memory
Increasing Your Self-Confidence
Integrated Risk Management
Making the Transition from Co-Worker to Team Leader
Management Skills for Administrative Professionals
Managing and Leading with Emotional Intelligence
Managing for Superior Results I: The Fundamentals of Supervision
Managing for Superior Results II: From Manager to Leader
Managing Skills for Non-Managers – Level 1
Managing Skills for Non-Managers – Level 2
Microsoft Word 2016™ – Level 2
Mindfulness and Leadership: A Program for Managers
Minute Taking for Better Meetings
Personal Effectiveness through Emotional Intelligence – EQ1
Personal Effectiveness through Emotional Intelligence – EQ2
Powerful Coaching Skills: How to Create a High Performing Team
Powerful Negotiation Skills
Practical Facilitation Skills
Project Management 101
Project Management Skills for Administrative Professionals
Proofreading and Editing
Report Writing
Skills for Effective Presentations
Take Control of Your Workday with MS Outlook 2016™
Techniques for the Occasional Trainer
The Outstanding Administrative Assistant
Using Positive Influencing Skills in the Workplace
Writing Effective Briefing Notes
Writing in Plain Language
