Performance Management Consultants is committed to excellence in serving all customers, including people with disabilities.
On June 13, 2005 the Accessibility for Ontarians with Disabilities Act became law. Under this legislation, the government of Ontario has developed mandatory accessibility standards that identify, remove, and prevent barriers for people with disabilities. The compliance deadline for the AODA Customer Service Standard was January 1, 2016.
Becoming accessible means developing a plan on how a business will provide service to customers with disabilities. PMC’s accessibility plan upholds the principles of dignity, independence, integration and equal opportunity.
Dignity: Ensures that a customer with a disability is valued and deserving of effective and full service.
Independence: Ensures that a customer with a disability has freedom from control or influence of others, along with the freedom to make ones’ own choices.
Integration: Ensures that a customer with a disability can fully benefit from the same services, in the same place and in the same or similar way as other customers.
Equal Opportunity: Ensures that a customer with a disability has the same chances, options, benefits and results as others. A customer with a disability should not have to make significantly more effort, or accept lesser quality or more inconvenience to access or obtain services.
All PMC staff have received training on the AODA Customer Service Standard. A company-wide policy, which includes an accessibility plan, has been developed and has been implemented.
Key features of the accessibility plan include the following:
- Wheelchair accessible training facilities
- Registration fees are waived for support persons and intervenors who may accompany a workshop participant. Some fees may apply for refreshments.
- All Instructors have received training on the AODA Customer Service Standard.
For further information, or should you have a disability, and you wish to attend one of our workshops, please contact Sophie Gouédard, Client Services Manager at 613-234-2020 ext. 21, or via email: firstname.lastname@example.org.