PMC COURSES AND COMPETENCIES

Below is a list of our current Public Workshops (in alphabetical order), and the Core Competencies they address. For course outlines, dates, and registration information, please click on the course title.

Active Listening Skills
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Conflict Resolution
Decision Making/Decisiveness
Dealing with Difficult Situations
Engagement
Evaluation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Learning Support/Continuous Learning
Management Excellence
Negotiating Techniques
Planning/Organizing
Problem Solving
Project Management
Promotion
Relationship/Network Building
Teamwork/Cooperation
Values and Ethics
Working with Others

Advanced Business Writing
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Dealing with Difficult Situations
Document Use
Engagement
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Learning Support/Continuous Learning
Management Excellence
Planning/Organizing
Policy Development
Promotion
Reading
Relationship/Network Building
Risk Management
Strategic Thinking
Writing Skills

Advanced Event Planning
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Computer Use
Conflict Resolution
Creative Thinking
Decision Making/Decisiveness
Dealing with Difficult Situations
Document Use
Engagement
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Negotiating Techniques
Numeracy
Planning/Organizing
Problem Solving
Project Management
Promotion
Reading
Relationship/Network Building
Risk Management
Strategic Thinking
Teamwork/Cooperation
Working with Others

Assertiveness and Conflict Resolution
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Conflict Resolution
Decision Making/Decisiveness
Dealing with Difficult Situations
Engagement
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Negotiating Techniques
Problem Solving
Relationship/Network Building
Self Confidence/Self Esteem
Teamwork/Cooperation
Values and Ethics
Working with Others

Business Writing for Impact and Influence
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Conflict Resolution
Creative Thinking
Dealing with Difficult Situations
Document Use
Engagement
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Negotiating Techniques
Planning/Organizing
Policy Development
Promotion
Reading
Relationship/Network Building
Risk Management
Self Confidence/Self Esteem
Strategic Thinking
Teamwork/Cooperation
Values and Ethics
Writing Skills

Communicating for Results
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Computer Use
Conflict Resolution
Decision Making/Decisiveness
Dealing with Difficult Situations
Document Use
Engagement
Evaluation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Learning Support/Continuous Learning
Management Excellence
Negotiating Techniques
Organizational Knowledge
Planning/Organizing
Project Management
Promotion
Public Speaking/Presenting
Reading
Relationship/Network Building
Risk Management
Teamwork/Cooperation
Values and Ethics
Writing Skills
Working with Others

Critical Thinking and Creative Problem Solving
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Creative Thinking
Decision Making/Decisiveness
Dealing with Difficult Situations
Engagement
Evaluation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Planning/Organizing
Policy Development
Problem Solving
Project Management
Promotion
Risk Management
Strategic Thinking
Teamwork/Cooperation
Working with Others

Dealing with Difficult People
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Conflict Resolution
Dealing with Difficult Situations
Engagement
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Learning Support/Continuous Learning
Management Excellence
Negotiating Techniques
Problem Solving
Promotion
Public Speaking/Presenting
Relationship/Network Building
Teamwork/Cooperation
Values and Ethics
Working with Others

Delegation Skills for the Workplace
Achievement/Results Orientation
Analytical Thinking
Change Management and Leadership
Communication
Decision Making/Decisiveness
Engagement
Impact and Influence
Interpersonal Relations
Leadership
Management Excellence
Planning/Organizing
Relationship/Network Building
Teamwork/Cooperation
Values and Ethics
Working with Others

Effective Meeting and Event Planning
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Computer Use
Decision Making/Decisiveness
Document Use
Engagement
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Numeracy
Planning/Organizing
Promotion
Reading
Relationship/Network Building
Strategic Thinking
Teamwork/Cooperation
Working with Others

Getting Organized and In Control
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Computer Use
Decision Making/Decisiveness
Document Use
Innovation and Initiative
Leadership
Management Excellence
Numeracy
Planning/Organizing
Reading

Human Resources 101
Achievement/Results Orientation
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Computer Use
Decision Making/Decisiveness
Document Use
Engagement
Evaluation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Negotiating Techniques
Organizational Knowledge
Planning/Organizing
Policy Development
Problem Solving
Promotion
Risk Management
Strategic Thinking
Teamwork/Cooperation
Values and Ethics
Writing Skills
Working with Others

Improving Your Memory
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Communication
Creative Thinking
Decision Making/Decisiveness
Problem Solving
Self Confidence/Self Esteem

Increasing Your Self Confidence
Achievement/Results Orientation
Communication
Conflict Resolution
Creative Thinking
Decision Making/Decisiveness
Dealing with Difficult Situations
Impact and Influence
Interpersonal Relations
Relationship/Network Building
Self Confidence/Self Esteem

Information Management for Administrative Assistants
Achievement/Results Orientation
Analytical Thinking
Change Management and Leadership
Client Service
Computer Use
Creative Thinking
Decision Making/Decisiveness
Dealing with Difficult Situations
Document Use
Innovation and Initiative
Leadership
Organizational Knowledge
Relationship/Network Building
Strategic Thinking
Teamwork/Cooperation

Integrated Risk Management
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Decision Making/Decisiveness
Evaluation
Impact and Influence
Innovation and Initiative
Leadership
Management Excellence
Negotiating Techniques
Organizational Knowledge
Planning/Organizing
Problem Solving
Risk Management
Strategic Thinking
Values and Ethics

La gestion efficace des employés – notions fondamentales en supervision
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Communication
Conflict Resolution
Decision Making/Decisiveness
Dealing with Difficult Situations
Engagement
Impact and Influence
Interpersonal Relations
Management Excellence
Numeracy
Planning/Organizing
Problem Solving
Relationship/Network Building
Teamwork/Cooperation
Values and Ethics
Working with Others

La grammaire française rendue facile
Achievement/Results Orientation
Analytical Thinking
Client Service
Communication
Computer Use
Dealing with Difficult Situations
Document Use
Engagement
Interpersonal Relations
Learning Support/Continuous Learning
Management Excellence
Planning/Organizing
Policy Development
Promotion
Reading
Writing Skills

Make Your Point! Deliver Persuasive MS PowerPoint™ Presentations with Ease
Achievement/Results Orientation
Adaptability/Flexibility
Communication
Computer Use
Document Use
Impact and Influence
Numeracy
Planning/Organizing
Promotion
Public Speaking/Presenting
Reading
Writing Skills

Making the Transition from Co-Worker to Team Leader
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Communication
Conflict Resolution
Decision Making/Decisiveness
Dealing with Difficult Situations
Engagement
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Numeracy
Planning/Organizing
Problem Solving
Relationship/Network Building
Strategic Thinking
Teamwork/Cooperation
Values and Ethics
Working with Others

Management Skills for Administrative Professionals
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Computer Use
Conflict Resolution
Decision Making/Decisiveness
Dealing with Difficult Situations
Document Use
Engagement
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Numeracy
Planning/Organizing
Problem Solving
Promotion
Relationship/Network Building
Strategic Thinking
Teamwork/Cooperation
Values and Ethics
Working with Others

Managing Change
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Communication
Creative Thinking
Decision Making/Decisiveness
Engagement
Evaluation
Impact and Influence
Innovation and Initiative
Leadership
Management Excellence
Organizational Knowledge
Planning/Organizing
Policy Development
Problem Solving
Risk Management
Strategic Thinking
Values and Ethics

Managing Difficult Conversations
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Client Service
Communication
Conflict Resolution
Dealing with Difficult Situations
Engagement
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Learning Support/Continuous Learning
Management Excellence
Negotiating Techniques
Planning/Organizing
Problem Solving
Promotion
Public Speaking/Presenting
Relationship/Network Building
Self Confidence/Self Esteem
Teamwork/Cooperation
Values and Ethics
Working with Others

Managing for Superior Results I: The Fundamentals of Supervision
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Communication
Conflict Resolution
Decision Making/Decisiveness
Dealing with Difficult Situations
Engagement
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Management Excellence
Numeracy
Planning/Organizing
Problem Solving
Promotion
Relationship/Network Building
Strategic Thinking
Teamwork/Cooperation
Values and Ethics
Working with Others

Managing for Superior Results II: From Manager to Leader
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Communication
Conflict Resolution
Dealing with Difficult Situations
Engagement
Evaluation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Planning/Organizing
Problem Solving
Promotion
Self Confidence/Self Esteem
Strategic Thinking
Teamwork/Cooperation
Values and Ethics
Working with Others

Managing Project Risks
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Communication
Decision Making/Decisiveness
Dealing with Difficult Situations
Document Use
Engagement
Evaluation
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Numeracy
Planning/Organizing
Problem Solving
Project Management
Reading
Risk Management
Strategic Thinking
Teamwork/Cooperation

Managing Project Stakeholders
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Dealing with Difficult Situations
Engagement
Impact and Influence
Interpersonal Relations
Leadership
Management Excellence
Organizational Knowledge
Project Management
Promotion
Relationship/Network Building
Strategic Thinking
Teamwork/Cooperation
Values and Ethics
Working with Others

Managing Your Career for Short and Long Term
Adaptability/Flexibility
Analytical Thinking
Creative Thinking
Decision Making/Decisiveness
Evaluation
Learning Support/Continuous Learning
Planning/Organizing
Self Confidence/Self Esteem
Values and Ethics

Microsoft Excel 2007™ – Level 1
Achievement/Results Orientation
Computer Use
Document Use
Numeracy
Planning/Organizing

Microsoft Excel 2007™ – Level 2
Achievement/Results Orientation
Computer Use
Document Use
Numeracy
Planning/Organizing

Microsoft Excel 2010™ – Level 1
Achievement/Results Orientation
Computer Use
Document Use
Numeracy
Planning/Organizing

Microsoft Excel 2010™ – Level 2
Achievement/Results Orientation
Computer Use
Document Use
Numeracy
Planning/Organizing

Microsoft Outlook 2010™
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Client Service
Communication
Computer Use
Document Use
Innovation and Initiative
Leadership
Management Excellence
Numeracy
Planning/Organizing
Project Management
Reading
Relationship/Network Building
Teamwork/Cooperation
Writing Skills
Working with Others

Microsoft Project 2010™ – Level 1
Achievement/Results Orientation
Communication
Computer Use
Decision Making/Decisiveness
Document Use
Management Excellence
Negotiating Techniques
Numeracy
Organizational Knowledge
Planning/Organizing
Problem Solving
Project Management
Promotion
Reading
Risk Management
Strategic Thinking
Working with Others

Microsoft Word 2010™ – Level 2
Achievement/Results Orientation
Communication
Computer Use
Document Use
Innovation and Initiative
Management Excellence
Numeracy
Planning/Organizing
Project Management
Reading
Writing Skills

Minute Taking for Better Meetings
Adaptability/Flexibility
Analytical Thinking
Communication
Computer Use
Document Use
Evaluation
Reading
Writing Skills

Personal Effectiveness Through Emotional Intelligence
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Conflict Resolution
Decision Making/Decisiveness
Dealing with Difficult Situations
Engagement
Impact and Influence
Interpersonal Relations
Leadership
Learning Support/Continuous Learning
Management Excellence
Negotiating Techniques
Problem Solving
Promotion
Public Speaking/Presenting
Relationship/Network Building
Self Confidence/Self Esteem
Teamwork/Cooperation
Values and Ethics
Working with Others

Powerful Coaching Skills: How to Create a High Performing Team
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Communication
Conflict Resolution
Dealing with Difficult Situations
Engagement
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Negotiating Techniques
Planning/Organizing
Relationship/Network Building
Self Confidence/Self Esteem
Teamwork/Cooperation
Values and Ethics
Working with Others

Powerful Negotiation Skills
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Conflict Resolution
Dealing with Difficult Situations
Engagement
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Negotiating Techniques
Problem Solving
Promotion
Relationship/Network Building
Teamwork/Cooperation
Working with Others

Practical English Grammar Skills
Communication
Document Use
Engagement
Impact and Influence
Learning Support/Continuous Learning
Reading
Writing Skills

Practical Time and Workload Management
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Decision Making/Decisiveness
Document Use
Impact and Influence
Innovation and Initiative
Management Excellence
Planning/Organizing
Problem Solving
Project Management
Reading
Self Confidence/Self Esteem
Teamwork/Cooperation
Values and Ethics

Project Management 101
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Communication
Computer Use
Decision Making/Decisiveness
Document Use
Engagement
Evaluation
Innovation and Initiative
Leadership
Numeracy
Planning/Organizing
Problem Solving
Project Management
Reading
Risk Management
Working with Others

Project Management Skills for Administrative Professionals
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Communication
Computer Use
Decision Making/Decisiveness
Document Use
Engagement
Evaluation
Innovation and Initiative
Leadership
Numeracy
Planning/Organizing
Problem Solving
Project Management
Reading
Working with Others

Proofreading and Editing
Communication
Computer Use
Document Use
Policy Development
Reading
Writing Skills

Report Writing
Achievement/Results Orientation
Analytical Thinking
Communication
Computer Use
Document Use
Evaluation
Learning Support/Continuous Learning
Numeracy
Planning/Organizing
Policy Development
Reading
Writing Skills

Skills for Effective Presentations
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Client Service
Communication
Computer Use
Document Use
Engagement
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Policy Development
Promotion
Public Speaking/Presenting
Reading
Relationship/Network Building
Self Confidence/Self Esteem
Writing Skills

Strategic Thinking
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Creative Thinking
Decision Making/Decisiveness
Dealing with Difficult Situations
Engagement
Evaluation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Management Excellence
Planning/Organizing
Policy Development
Problem Solving
Project Management
Promotion
Risk Management
Strategic Thinking
Teamwork/Cooperation
Working with Others

Stress Management Skills
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Conflict Resolution
Dealing with Difficult Situations
Management Excellence

Succeeding at the Federal Public Service Writing Skills Test
Achievement/Results Orientation
Analytical Thinking
Communication
Computer Use
Document Use
Evaluation
Numeracy
Planning/Organizing
Public Speaking/Presenting
Reading
Writing Skills

Take Control of Your Workday with MS Outlook™
Achievement/Results Orientation
Adaptability/Flexibility
Communication
Computer Use
Document Use
Impact and Influence
Numeracy
Planning/Organizing
Public Speaking/Presenting
Reading
Writing Skills

The Outstanding Administrative Assistant
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Computer Use
Conflict Resolution
Dealing with Difficult Situations
Document Use
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Numeracy
Planning/Organizing
Reading
Relationship/Network Building
Self Confidence/Self Esteem
Values and Ethics
Working with Others

Training the Trainer
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Communication
Computer Use
Dealing with Difficult Situations
Document Use
Engagement
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Public Speaking/Presenting
Reading
Relationship/Network Building

Using Positive Influencing Skills in the Workplace
Adaptability/Flexibility
Change Management and Leadership
Communication
Conflict Resolution
Creative Thinking
Decision Making/Decisiveness
Dealing with Difficult Situations
Engagement
Impact and Influence
Interpersonal Relations
Leadership
Negotiating Techniques
Problem Solving
Relationship/Network Building
Self Confidence/Self Esteem
Teamwork/Cooperation
Values and Ethics
Working with Others

Working and Communicating as Part of a Team
Adaptability/Flexibility
Analytical Thinking
Change Management and Leadership
Client Service
Communication
Computer Use
Conflict Resolution
Decision Making/Decisiveness
Dealing with Difficult Situations
Engagement
Evaluation
Impact and Influence
Innovation and Initiative
Interpersonal Relations
Leadership
Learning Support/Continuous Learning
Management Excellence
Negotiating Techniques
Organizational Knowledge
Planning/Organizing
Project Management
Promotion
Public Speaking/Presenting
Relationship/Network Building
Teamwork/Cooperation
Values and Ethics
Working with Others

Writing Effective Briefing Notes
Analytical Thinking
Communication
Computer Use
Decision Making/Decisiveness
Document Use
Engagement
Evaluation
Impact and Influence
Planning/Organizing
Policy Development
Reading
Writing Skills

Writing for the Web
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Client Service
Communication
Computer Use
Creative Thinking
Decision Making/Decisiveness
Document Use
Engagement
Evaluation
Impact and Influence
Innovation and Initiative
Numeracy
Organizational Knowledge
Planning/Organizing
Problem Solving
Project Management
Promotion
Reading
Relationship/Network Building
Strategic Thinking
Teamwork/Cooperation
Values and Ethics
Writing Skills
Working with Others

Writing in Plain Language
Achievement/Results Orientation
Adaptability/Flexibility
Analytical Thinking
Client Service
Communication
Computer Use
Creative Thinking
Decision Making/Decisiveness
Document Use
Engagement
Impact and Influence
Planning/Organizing
Policy Development
Problem Solving
Promotion
Reading
Writing Skills

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